Question 1

We recommend regular vacuuming, prompt cleaning of spills and using cleaners that match the specific fabric or leather type, following the care label instructions.

Accepted Answer

Sample Content We recommend regular vacuuming, prompt cleaning of spills and using cleaners that match the specific fabric or leather type, following the care label instructions.Avoid harsh chemicals, direct heating and long-term exposure to strong sunlight. For power recliners and lift chairs, remind users not to overload the seat, to keep children away from moving parts and to unplug the chair during lightning storms or long trips. We can provide detailed care guides customized to your chosen materials.

Question 2

We can share product photos, videos, specification sheets and other marketing materials to support your e-commerce listings, social media campaigns and store displays.

Accepted Answer

Yes. We can share product photos, videos, specification sheets and other marketing materials to support your e-commerce listings, social media campaigns and store displays. For strategic partners, we can co-develop brand stories, lifestyle images and feature explanations so that your customers understand the value of smart recliners and lift chairs more easily.

Question 3

We provide technical support, spare-part solutions and structured handling of any quality claims to protect your brand and end-customer experience.

Accepted Answer

We provide technical support, spare-part solutions and structured handling of any quality claims to protect your brand and end-customer experience.If a problem occurs, we will analyze photos and videos first, identify the cause and offer solutions such as replacement parts, repair guides or compensation based on the agreed policy. Our goal is to help you solve issues efficiently and maintain long-term cooperation.

Question 4

We can ship from Ningbo and Shanghai ports under trade terms such as EXW, FOB, CFR, CIF, DDP and DDU, depending on your needs.

Accepted Answer

We can ship from Ningbo and Shanghai ports under trade terms such as EXW, FOB, CFR, CIF, DDP and DDU, depending on your needs. For key accounts we can also support door-to-warehouse service and help coordinate local delivery partners. Please share your receiving address and preferred shipping method (FCL, LCL or mixed containers) when asking for a quote.

Question 5

We are friendly to first-time cooperation and support trial orders with relatively low MOQ so that you can test the market before large-scale purchasing.

Accepted Answer

Yes. We are friendly to first-time cooperation and support trial orders with relatively low MOQ so that you can test the market before large-scale purchasing. Our team can suggest a small but representative assortment – for example, 1–2 hot-selling recliner sofa sets, 1 home theater model and 1–2 lift chairs – to help you quickly verify demand.

Question 6

Sample lead time is usually 3–5 days once details are confirmed, and mass production can be arranged with delivery in as fast as about 20–30 days, depending on order size and season.

Accepted Answer

Sample lead time is usually 3–5 days once details are confirmed, and mass production can be arranged with delivery in as fast as about 20–30 days, depending on order size and season. For new ODM models with complex functions we may need extra time for engineering and testing. During quotation we will give you a clear schedule for sampling, production, inspection and shipment.

Question 7

Most standard recliner chairs are designed for at least 120–150 kg user weight, while many lift chairs can be configured for higher capacities.

Accepted Answer

Most standard recliner chairs are designed for at least 120–150 kg user weight, while many lift chairs can be configured for higher capacities.The exact weight rating depends on the metal frame, mechanism and motor specification. For special projects (plus-size users, high-traffic commercial use) we can upgrade the structure and components. We provide detailed specifications and test reports during sampling, so your team can review and approve before mass production.

Question 8

We can cooperate with third-party labs such as SGS and Bureau Veritas and support compliance with standards like REACH, ROHS, CE and others required by your market.

Accepted Answer

We can cooperate with third-party labs such as SGS and Bureau Veritas and support compliance with standards like REACH, ROHS, CE and others required by your market. On request, we can align with common fire-safety and chemical requirements (for example CA117, BS5852, or specific REACH/ROHS limits), provided that the correct materials and foams are chosen in the specification stage. Please tell us your target country and channel (retail/contract/medical) so we can propose a matching compliance package.

Question 9

We run full-process quality control: incoming material inspection, in-line production checks and final inspection before shipment, with dedicated QC staff.

Accepted Answer

We run full-process quality control: incoming material inspection, in-line production checks and final inspection before shipment, with dedicated QC staff. Our QC team checks wooden frames, metal mechanisms, motors, wiring, foam density and recovery, as well as upholstery stitching and function tests (recline, lift, headrest, footrest, lights, USB, etc.). Each batch is tested for stability, noise level and durability to ensure consistent performance in daily use.

Question 10

Our power lift chairs are designed to assist elderly and mobility-impaired users in standing up and sitting down more safely and comfortably.

Accepted Answer

Yes. Our power lift chairs are designed to assist elderly and mobility-impaired users in standing up and sitting down more safely and comfortably. Depending on your market and project, we can configure lay-flat or zero-gravity positions, medical-grade motors and additional features such as massage and heating. For professional medical projects, we recommend sharing your local regulations so we can align foam, fabric and electrical specs with the required standards.

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